Under the conciliation agreement, the bank committed to deposit 11,000,000 pesos into the neighbor's savings account within a maximum of 15 business days. The victim accepted the offer, regaining peace of mind and their property after months of anguish and criminal complaints. The neighbor's nightmare began when, attempting to make a withdrawal at the branch, he discovered a shortfall of USD 10,000. According to the complaint, the system recorded transactions, withdrawals, and transfers to third parties that the retiree was completely unaware of. Despite having previously reported the loss of his credit card and obtaining a new one, the funds continued to be missing. Faced with a lack of initial responses, the neighbor—who suffers from health issues—went to the municipal Consumer Defense office. There, a case was initiated, immediately activating the mechanisms of Law 24.240 to protect his rights. At the hearing, the bank's attorney presented an offer to resolve the conflict.
